Thank you for choosing Turquoise Books for your accounting and bookkeeping needs. We are committed to providing excellent service and ensuring your satisfaction. Please review our return policy below:

1. Service Satisfaction Guarantee

We strive to deliver the highest quality of accounting and bookkeeping services. If you are dissatisfied with our services for any reason, please contact us within 7 days of receiving the service. We will work with you to resolve the issue to your satisfaction, either by making necessary adjustments or offering an appropriate solution.

2. No Refunds for Completed Services

Due to the nature of our services, we do not offer refunds for completed accounting or bookkeeping services. However, if there is an issue with the service we provided, we will address it promptly and work to correct any errors or discrepancies.

3. Subscription Services

For clients who have subscribed to any ongoing services (e.g., monthly bookkeeping), cancellations must be made at least 14 days before the next billing cycle. If you cancel after this period, you will be billed for the upcoming cycle.

4. Requesting Adjustments

If there are any errors in the service you received, please reach out to our customer service team. We will review your case and make the necessary adjustments where applicable, including reprocessing financial records, reports, or tax filings.

5. Contact Us

If you have any questions or concerns regarding your service or our return policy, please contact us:

6. Eligibility for Adjustments or Corrections

Adjustments or corrections to the services provided will only be considered for the following scenarios:

• Errors caused by our team during the preparation or submission of financial reports, tax filings, or bookkeeping records.
• Failure to meet specific deliverables outlined in the service agreement or contract.

If your request meets these criteria, we will make the necessary corrections without additional charges. Any issues arising from miscommunication or changes in client-provided data may require additional charges.

7. Refunds for Advanced Payments

If you’ve made an advanced payment for services that have not yet been rendered, and you wish to cancel your service before we begin, we will refund the amount, minus any administrative fees. Requests for refunds should be made within 7 days of your payment.

8. Non-Refundable Items

Please note that we do not provide refunds for the following:

• Fees paid for advisory services, consultations, or one-time special projects that have already been delivered.
• Payments for subscriptions or packages that have already been processed for the current billing cycle.
• Any transactions made due to user error, such as incorrect data or missing information provided by the client.

9. Changes to Services

If you request changes or modifications to services after they have been completed, we will assess whether the changes can be made at no extra cost. For extensive modifications or additional requests outside the original scope of work, additional fees may apply.

10. Cancellation Process

To initiate a cancellation or request for a service correction, please contact our customer support team via email or phone. Include your service details, the issue you’re experiencing, and any relevant documentation. We will review your case and notify you of the next steps.

11. Terms and Conditions

This return policy is part of our overall terms and conditions. By using our services, you agree to abide by this return policy. If you have any concerns, please make sure to review our complete terms of service, which outline your rights and responsibilities in detail.

12. Contact Us

We are always here to help. If you need to discuss our return policy or have any questions regarding our services, please feel free to get in touch:

Turquoise Books
Email: sales@turqoisebooks.com

Our goal is to provide the best possible experience for our clients, and we are committed to resolving any issues in a fair and transparent manner. Thank you for choosing Turquoise Books.